Benefits of Information and Communication Technology in Small and Medium Sized Enterprises: a Case Study of a Nigerian Sme
نویسندگان
چکیده
Research indicates that the use of Information and Communication Technology (ICT) in organizations offers promising opportunities in order to meet the challenges of an ever-changing environment (Kapurubandara and Lawson, 2006). ICTs, having a remarkable potential to contribute to sustained competitive advantage for businesses, have been identified as key tools in management processes (Ion and Andreea, 2008). In Small and Medium Sized Enterprises (SMEs), ICT can be used as a business tool to reduce costs, create stronger links with customers, innovate and facilitate market niche (Kutlu and Özturan, 2009). This study reviews some benefits associated with the use of ICT with reference to a Nigerian SME and also identifies some problems facing the Nigerian SME sector.
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